As eCommerce continues to grow in popularity, it’s important for online retailers to have a strong logistics strategy to ensure that products are delivered to their customers on time and in perfect condition. eCommerce logistics refers to the process of fulfilling an online order, from picking and packing to delivery, and even includes handling returns.
At VBS Logistics, we understand the importance of a seamless logistics process and have developed an eCommerce solution that provides efficient and accurate order fulfilment.
Here’s a breakdown of the steps involved in our eCommerce logistics process:
Placing an Order The first step in eCommerce logistics is when a customer places an order on your website. We use award-winning technology, DispatchCloud, which picks up the order and imports it ready for fulfilment.
Fulfilment Specialists Our team of fulfilment specialists will then pick the order from one of our fulfilment centres with a 99.9% order accuracy rate.
Packing and Dispatch The order will be packed and 98% of orders will be dispatched on the same day.
Delivery A carrier will then deliver the parcel from our fulfilment centre to the end customer’s doorstep.
To ensure that our logistics solution is efficient and accurate, we focus on several key areas:
Demand Planning
The first step in your eCommerce logistics journey is demand planning. This involves determining your minimum order quantities for the products you want to sell and finding a manufacturer to supply your items. It’s also important to plan for seasonality and any upcoming launches or promotions to prevent stock shortages.
Inventory Management
Having an effective inventory management system is critical to the success of your eCommerce logistics. We ensure that you have the correct stock levels and integrate your platform with our fulfilment centre to automate the pick and pack process.
Fulfilment Centre
Choosing the right fulfilment centre is crucial for efficient eCommerce logistics. We provide flexible space solutions that allow you to scale up or down depending on seasonality and product launches.
Picking and Packing
Picking and packing is a crucial step in eCommerce logistics. Our fulfilment specialists ensure that the right products are packed and that stock levels are updated once the order is placed. We also work with you to select the right carrier for delivery and provide options for custom packing to protect fragile items.
Returns Management
Handling returns is an important part of eCommerce logistics, with an estimated 25% of eCommerce orders being returned. At VBS Logistics, we have a smooth-running returns process that ensures customer satisfaction.
Efficiency and accuracy are essential in eCommerce logistics. At VBS Logistics, we ensure that your products are delivered to your customers’ doorsteps as quickly and accurately as possible. Contact us today to discuss our eCommerce logistics solution.
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